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These General Terms and Conditions (GTC) govern the legal relationship between the guest (hereinafter referred to as the guest) and Villars Palace Hotels & Academy AG (hereinafter referred to as the hotel). For the sake of simplicity, all references in these GTC to services are to be understood as contracts.
The terms and conditions of the hotel applicable at the time of conclusion of the contract shall apply exclusively. The Customer's terms and conditions shall only apply if this has been expressly agreed in writing before the contract is signed.
Should individual provisions of these GTC be ineffective or invalid, this shall not affect the validity of the contract and the remaining provisions of the GTC. Otherwise, the statutory provisions shall apply.
In the event of any disputes arising from this agreement, the parties elect domicile and jurisdiction at the location of the hotel.
For all contractual, reservation, and, where applicable, supplementary agreements and general terms and conditions, Swiss law shall apply exclusively. The place of performance and payment is the hotel's registered office.
Written confirmations: messages sent by fax and e-mail are also considered written confirmations.
The contracting parties are the guest and the hotel.
The contract for the rental of rooms, seminar rooms, spaces, and the purchase of other deliveries and services is concluded with the written confirmation of the guest or by implication. A reservation made on the day of arrival is binding upon acceptance by the hotel.
Changes to the contract shall only be binding on the Hotel once they have been confirmed (in writing). Unilateral changes or additions to the contract made by the Guest are not effective. The extension of the rental period of the rooms made available and their use for purposes other than accommodation require the prior written consent of the hotel.
The range of services in the contract depends on the reservation made by the guest and confirmed. Subject to other contractual provisions, the guest is not entitled to a specific room.
If despite a confirmed reservation, no room is available in the hotel, the hotel shall notify the guest in good time and offer an equivalent replacement room in a hotel of comparable or higher category nearby. Any additional costs incurred by the replacement accommodation shall be borne by the hotel. If the guest refuses the replacement room, the hotel shall immediately reimburse the guest for any services already rendered (e.g. advance payment). The guest shall have no further claim, provided that the replacement accommodation was equivalent.
Subject to other provisions, the customer has the right to use the rented premises from 3 p.m. on the agreed day of arrival until 11 a.m. on the day of departure. If the guest wishes to keep the room after 11:00 a.m., he/she must request this from the hotel.
Depending on the availability of the hotel, a late check-out will be granted. Additional charges may apply. Contractual claims by the Guest to extend the normal use of the premises is not justified; the right to claim damages remains reserved. In the event of late check-out, the Hotel reserves the right to remove the Client's belongings from the room and to store them in a suitable place in the Hotel against payment.
The prices quoted by the Hotel are in Swiss francs (CHF) and include the statutory VAT. The guest is obliged to pay the agreed or valid prices of the hotel for the provision of the room and other services. This also applies to the orders of his companions and visitors. Any statutory increases in taxes which occur after the conclusion of the contract shall be borne by the guest. Prices in foreign currencies are given as a guide and are calculated according to the current exchange rate. The valid prices are always those confirmed by the hotel, any exchange costs are to be borne by the client.
For all reservations, the hotel requires a credit card with an expiry date valid on the day of arrival. The guest must present the credit card used to guarantee the reservation or to make the prepayment. The hotel may ask the guest to show proof of identity to prevent credit card fraud.
When confirming reservations with so-called "non-refundable" and "non-cancellable" rates, the hotel will charge 100% of the estimated total amount to the credit card provided by the guest. A bank transfer can also be made if the guest wishes.
If the deposit is not paid or the credit card guarantee is not provided in good time, the Hotel may cancel the contract (including all promised services) immediately (without notice) and charge the cancellation fee as per Section 9 of these GTC. The Hotel shall be entitled to issue the Guest with an invoice or interim invoice for its services at any time.
The final invoice includes the agreed price plus any supplements due for additional services provided by the hotel to the guest and/or accompanying persons. Subject to other agreements, the final invoice is to be paid at the latest at check-out on the day of departure, in Swiss francs, in cash, or by accepted credit card.
The Hotel shall be entitled to terminate the contract at any time with immediate effect for objectively justified reasons by means of a unilateral written declaration. Objectively justified reasons include, for example:
The Site may contain technical, typographical or other inaccuracies or errors in connection with the information posted on the Site, including, without limitation, rates, fees or availability applicable to the transaction. The Hotel assumes no responsibility for any such errors, inaccuracies or omissions. The Hotel reserves the right not to honor any reservations or information affected by such errors, inaccuracies or omissions. The hotel shall have the right to make changes, corrections, cancellations and/or improvements to information or reservations based on such information at any time, including after the reservation has been confirmed. Cancellation by the Hotel for the above-mentioned reasons shall not give rise to any compensation for the Guest and payment for the services booked shall remain due as a matter of principle.
The Site may contain technical, typographical or other inaccuracies or errors in connection with the information posted on the Site, including, without limitation, rates, fees or availability applicable to the transaction. The Hotel assumes no responsibility for any such errors, inaccuracies or omissions. The Hotel reserves the right not to honor any reservations or information affected by such errors, inaccuracies or omissions. The hotel shall have the right to make changes, corrections, cancellations and/or improvements to information or reservations based on such information at any time, including after the reservation has been confirmed.
Cancellation by the Hotel for the above-mentioned reasons shall not give rise to any compensation for the Guest and payment for the services booked shall remain due as a matter of principle.
a) Cancellation
Cancellation of a reservation requires the written consent of the hotel. In the absence of this, the agreed price must be paid, even if the guest does not use the contractual services. In the event of a no-show, the entire stay will be charged.
The date of receipt of the written cancellation by the hotel shall be used as the reference date for invoicing the cancellation fee. This applies to letters as well as faxes and e-mails.
If the guest cancels the contract without an approved cancellation or if the guest moves or terminates certain booked services, the hotel may charge the following cancellation fee:
b) Cancellation fees
High season
Up to 14 days before arrival 0%.
Less than 14 days before arrival 100% of the estimated total amount
Middle and low season
Up to 7 days before arrival 0%.
Less than 7 days before arrival 100% of the estimated total amount
c) Damage reduction
In the case of cancellations by individuals and groups, the Hotel shall endeavor to pass on any unused services to other persons. Insofar as the Hotel is able to provide the canceled services to third parties within the agreed period of time, it shall reduce the Customer's cancellation fee by the amount paid by the third party for the canceled services.
(d) Preventing access
If due to force majeure (flooding, avalanche, earthquake, etc.), the customer cannot arrive or is not in time, he/she is not obliged to pay the agreed price for the lost days. The client must prove the impossibility of access. However, the obligation to pay for the booked stay starts again as soon as access is possible again.
If the guest leaves earlier than expected, the hotel is entitled to charge 100% of the total services booked. In the event of an early departure, the hotel shall endeavor to pass on unused services to other persons. Insofar as the hotel is able to provide the canceled services to third parties within the agreed period, it shall reduce the cancellation fee for the guest by the amount that these third parties pay for the canceled services.
The hotel room is reserved exclusively for the registered guest. The transfer of the room to a third party or its use by an additional person requires the written approval of the hotel.
By signing a contract, the guest acquires the right to the usual use of the rented rooms and facilities of the hotel by all persons who have made a reservation, which the guests can normally use without any special conditions, as well as the usual service. The guest is obliged to exercise his rights in accordance with any hotel regulations and/or instructions for guests (house rules).
The room card issued by the hotel remains the property of the hotel and allows 24-hour access to the room. The loss of the card/key must be reported immediately to the reception.
To access the Internet, the customer obtains the connection data at the reception desk. This service is free for all customers. The customer is responsible for the use of his connection data. He/she is responsible for misuse and illegal behavior in the use of the Internet.
All public areas are non-smoking, according to the law. However, smoking is allowed outside the hotel and on the terrace.
Reservations in advance can be made for outdoor parking at Villars Palace, and there is a nightly fee of CHF 30 per vehicle.
Subject to other agreements, the guest has no right to extend his stay. If a guest is unable to leave the hotel on the day of departure because all roads are closed or impassable due to unforeseeable extraordinary circumstances or force majeure (e.g. very heavy snowfall, flooding, etc.), the contract will automatically be extended under the previous conditions for the period of time during which travel is impossible.
All meals and drinks must be purchased exclusively at the hotel. It is strictly forbidden to bring food or drinks into the hotel (except for infants and babies, as well as for guests staying in apartments).
In special cases (specialties, etc.) a different written agreement may be made in this respect. In this case, the hotel is entitled to charge a service or corkage fee.
Exhibits, personal items or other items brought by the Client and deposited in the event rooms or on the hotel grounds are at the Client's risk. The hotel does not assume any obligation of custody or supervision. The Hotel shall not be liable for the loss, disappearance or damage of items brought in, except in cases of gross negligence or intent on its part. It is the Client's responsibility to insure the items brought in. 15. Acts, use and liability
a) Hotel
The Hotel shall not be liable to the Guest for slight or moderate negligence within the scope of the law and shall only be liable for damage caused intentionally or by gross negligence. If any defects or malfunctions occur in the Hotel's services, the Hotel shall make every effort to remedy them after the Guest has immediately reported them. If the Guest fails to report a defect to the Hotel in good time, he/she shall have no right to a reduction in the contractually agreed price. The Hotel is not liable for items brought in by guests. The hotel is not legally liable for services for which it has only acted as an intermediary for the client. The hotel accepts no responsibility for the theft of or damage to materials brought by third parties.
b) Customer
The Client shall be liable to the Hotel for all damage and loss caused by the Client, the Client's companions or assistants or by participants in an event, without the Hotel having to prove any liability to the Client.
The Client shall be responsible for the proper use and return of all technical resources/equipment provided by the Hotel or procured for the Client by third parties, and shall be liable for damage and loss thereof. The Client shall be liable for the services and expenses which the Hotel has arranged to provide or incur in respect of third parties.
(c) Third parties
If a third party makes the reservation for the guest, he/she, as the person who made the reservation, is liable for all obligations arising from the contract vis-à-vis the hotel. Nevertheless, the person making the reservation is obliged to provide the guest with all information relating to the reservation, in particular these general terms and conditions.
Dogs are only allowed in the hotel after prior agreement and for a special fee. The guest who brings a dog to the hotel is obliged to keep or supervise this animal during his stay or to have it kept or supervised by third parties capable of doing so.
Lost property will be returned to the owner if the identity of the owner is clearly established and if the hotel is aware of the owner's home or business address. The guest bears the shipping costs and risks.
In case of doubt as to the identity of the owner, the objects will be handed over to the local lost property office after the expiry of a twelve-month retention period.
If the Guest requires services that the Hotel does not provide itself, the Hotel shall only act as an intermediary. The statutory limitation periods shall apply. Insofar as they may be amended, the guest's claims for damages are subject to an absolute limitation period of 6 months after arrival.
Advertisements in the media (e.g. newspaper, radio, television, Internet) mentioning events in the hotel, whether or not with the use of the unmodified company logo, require the prior written consent of the hotel.
Slanderous or damaging comments published on review platforms (such as TripAdvisor) about the hotel's services, which are demonstrably defamatory and which the hotel is able to refute, will be reported to the competent authorities. The hotel reserves the right to claim damages and moral compensation.
Payment by cash, TWINT, Maestro, Postcard, Visa, V Pay, Mastercard/Eurocard, American Express, Diners Club, Union Pay, JCB and Alipay. Personal checks cannot be accepted and we thank you for your understanding. Before arrival, by bank transfer to:
Banque Cantonale Vaudoise
CH -1002 LausanneAccount number: CH1300767000A54644883
BIC/SWIFT : BCVLCH2LXXX
Beneficiary: Villars Palace Hotels & Academy SA
Route des Hôtels 28
P.O. Box 211CH - 1884 Villars-sur-Ollon
Credit card data is treated confidentially.
If a client does not show up or cancels, a fee may be charged (see cancellation conditions). By accepting the terms and conditions in the confirmation, you authorize us to charge the amount to the credit card indicated.
The prices listed on our website are extremely competitive.
Our wish is that you pay the lowest possible price for your stay. If, however, you find your accommodation at the same booking conditions at a lower price at the time of booking on the Internet, we will adjust our price to the lower price. The calculations of the currency converter are for information purposes only and therefore cannot be considered as accurate and applicable. Prices quoted at any given time are subject to change.
Villars Palace Hotels & Academy SA applies the new EU General Data Protection Regulation (GDPR) in force since 25 May 2018.
The customer may at any time object to the processing of his or her data, for example for the purposes of prospecting and marketing.
Villars-sur-Ollon, July 2022
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